Tania Ayala’s passion for service began decades ago, when her parents left El Salvador in search of safety, opportunity, and a better future.
Tania watched as her parents navigated a new country, a new language, and unfamiliar systems — often with no one to show them the way. When Tania's older sister arrived in the U.S., she became their main support. Still, there were many instances where her parents needed more assistance than her sister could provide.
“If my parents had consistent access to language support, I know they would have felt more comfortable asking for help,” said Tania.
As a Social Work Case Manager for Precinct 4, Tania carries her family’s story with her every day. Her role enables her to be the person her family needed then, and who many families still need today.
Precinct 4’s Social Services Department assess needs and connect families with essential resources, whether provided directly by the Precinct or through a trusted community partner.
Tania and her team of six social workers and three interns help residents access food assistance, healthcare, benefits applications, housing resources, ESL programs, and more. But the heart of their work goes beyond handing someone a list of resources. They guide residents step-by-step, offering clarity, compassion, and confidence.
For Tania, every day is different, and that’s what she loves most. From meeting with residents to troubleshooting applications to partnering with organizations across Harris County, her work is a constant blend of listening, educating, and connecting.
"We’re here to advocate and provide guidance, but also to empower so that people know their worth,” Tania said.
She recalls a woman who needed just one month of rental assistance to get back on her feet. Tania and her team were able to The Islamic Society of Greater Houston (ISGH), a local organization that provides a variety of educational, charitable, social, and religious services. Through ISGH’s Financial Assistance Program, the woman received the support she needed. But more than the assistance, she was grateful that someone cared enough to listen.
“It gets tiring repeating your story to people who don’t truly care,” Tania said. “I just want to make sure residents don’t regret putting themselves out there and sharing pieces of themselves with me.”
Her success stories vary — some big, some small, all meaningful. What they share is the belief that everyone deserves dignity, support, and someone in their corner.
Since becoming a social worker, Tania has been able to connect her family to resources such as utility assistance and other neighborhood programs simply because she now knows where to go.
“I admire my family’s work ethic and strength because it inspires me every day to continue pursuing my own dreams and aspirations, especially those centered on helping others,” Tania said. “Their journey is my motivation.”